Vendor Expectations & Agreement

We promise that our virtual marketplace will be well curated, organized and truly community centered.

We will provide a content calendar, with fun themes, segments, and promotions. Including, but not limited to; product and collection posts, maker spotlights, shout outs, collaborations, promos, giveaways and more.

This will NOT be another ISO (in search of) group, but instead will feature an ISO day, ie; ISO Saturdays.

Our dedicated admin team will be there to support you. Not to police, discipline and exclude you. We believe local borders do not end in Durham Region.

Registered vendors have the option to use our online Boutique for checkout. This is not mandatory. Sellers can use their own methods of checkout.

Examples of approved selling options;

  • our website
  • your own website
  • Etsy
  • bill by direct invoice
  • Facebook business page DM's

Examples of non-approved selling options

  • personal PMs
  • Instagram

-----Vendor Region-----

Ontario residents only at this time.

-----MEMBER FEES------

Our FB virtual vendor fees start at $20 monthly. Fees cover admin, support, and marketing efforts.

Commission 10-12% +$.30/trans if using our Boutique.


  • 3 month term commitment
  • Basic plan only holders are required to provide 48 hrs notice following their 3 month term.
  • Tier 2 and Tier 3 plan holders are required to provide 14 days notice  to close accounts following their 3 month term. 
  • Retail Boutique plan holders must give 1 month notice to change plans or cancel.
  • The Maker's Hub reserves the right to remove members at any time due to breach of agreement.
  • Vendor fees are non-refundable.


All pickups must be made at The Maker's Hub. If you are not local to TMH, you may offer shipping to the buyer directly, or courier. Any exceptions to this rule must be approved by The Maker's Hub.

Pickup fees are not included. Credits can be purchased in bulk at a discount and start at only $1.60/pickup.

Wholesale pricing is available for high volume vendors with 100+ pickups per month, at $1.40/pickup. A coupon code will be supplied to access this rate.

1 Pickup Credit
$1.40 - $2/pickup

- 1 month storage
- pickup notification to customer
- customer pickup reminders @ 15, 28, 45 days
- status tracking

All vendors will receive a welcome gift of 5 FREE PICKUPS following their registration.

Porch pickup and meet ups to exchange are prohibited in our shopping group.


All vendors are welcome to offer shipping directly to customers. If using TMH Boutique, shipping will also be made available.


Delivery can be offered if using a third party courier service, or the vehicle is insured for delivery. Otherwise it is prohibited for legal reasons.


Turnaround expectations are 10-14 days or less. During the peak shopping season, 3 weeks is considered reasonable if required. Vendor turnaround time guarantees are to be communicated clearly in the listing. A template will be provided.

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  • virtual vendors are required to pay $20/month to sell and promote in the FB shopping group, and access the vendors group
  • plans can be upgraded at anytime
  • vendors are required to have both Facebook business & personal pages
  • new vendors must invite a minimum of 25 new members to the shopping group
  • each vendor will receive their own shopping album in the FB shopping group
  • vendors expected to engage in all tagged posts, and respond in a timely manner to comments on their own album and listings
  • if selling through TMH's online Boutique, payouts are bi-weekly, by direct deposit
  • vendors expected to process sales professionally and timely manner

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We believe in;
  • being a resource
  • inclusion & diversity
  • knowledge sharing
  • fostering healthy competition
  • respect for other bosses
  • actions speak louder than words
  • creating a safe/supportive place for vendors to grow and connect
If there are any situations that require clarity on the above bullets in either group, we encourage figuring it out on your own first, but admin will gladly be involved to ensure we're all playing on the same team.